You could be asked to perform a computer restart after an AVG program update if the AVG Firewall is installed on your computer and that update contains changes in the AVG Firewall component. Even if the update informative e-mail says that no restart will be required for that particular program update. This is a security feature. It is not possible to update the AVG Firewall without a restart.

Note: This applies to program updates NOT virus definition updates!

Experienced users can configure the firewall manually (to set up actions for individual communicating applications).

But you can also use the Automatic Configuration Wizard. This wizard will check your computer and recommend default settings.

It is automatically configured to provide optimum protection for your computer.

Manual Configuration and the Automatic Configuration Wizard are both available in the context menu by right-clicking on the AVG Firewall component located in the AVG Control Center.

A new license number will be sent when we receive a customer order by post or by e-mail. You can also use the online order form. It is also possible to contact your AVG distributor.

If you have any further problem, please contact our sales department using this sales support form. Thank you.

If the installation process fails when it tries to uninstall AVG6, cancel installation process and uninstall AVG6 manually: go to the Start menu -> Programs -> AVG6 Antivirus System -> Uninstall AVG item, and then run AVG7 installation again.

In case of installation failure, please send following information to the technicalsupport@grisoft.com e-mail address:

- the exact error message shown when you open a Details screen (Details button on the Installation failed screen)

- the AVG7INST.LOG file, which should be located in %TEMP% directory for Windows, usually C:\Documents And Settings\\Local Settings\Temp\ for Win2000\XP or C:\Windows\Temp\ for W95/98/ME/NT

If AVG Control center displays an error message „E-mail scanner is not fully functional“, please left-click the E-mail scanner window (the red one), in the bottom part of the AVG Control Center window you will see a detailed description of why the E-mail scanner does not work properly. Following reasons may occur:

Plugin for The Bat! program is not installed

In this case you installed the AVG plugin for this e-mail program, but you do not have the e-mail program installed. In that case you do not need the plugin for The Bat!, you should uninstall it - it only uselessly use harddrive space and system resources. Uninstallation process is described here.

If any other error message occurs than the listed ones, please contact our technical support and describe exactly what kind of problem occurs.