eKT - e-Konstant Touch

eKT - e-Konstant Touch

Receiving loads of inquiries?
Need to answer them with a team of agents ?
Need to correspond with your branches / factories for follow up / trouble shooting ?

This is exactly what the problem E-ticketing system is designed to deal with. Have you ever happened to be writing an e-mail reply to a customer inquiry and by the time you've hit "send", another member of your team has already dealt with the problem? It happens because generic email system is not intended to operate in a "groupware" mode This E-ticket system eliminates the problem, as it requires claiming an ownership over a ticket, before ever starting to compose an answer and ensures that no ticket may belong to more than one operator at once.

Salient Features

	Web based - Work from anywhere, whether you are at your desk, on the road, or working from home. All of E-Ticket features can be accessed though a web browser on virtually any operating system
	Correspondence tracking. Every trouble ticket is displayed as a sequence of messages. The status attribute shows whether the ticket is new, open, resolved or waiting for more input from the requestor
	Email alerts on every new and follow-up message.
	Ticket monitoring. Customers and operators are always able to see ticket status and ticket owner info
	Unlimited operators. Create as many operator logins as your business needs.
	No client software required
	Keeps your Business organized
	Any number of logins can be created
	Highly secure
	Domain based, exclusively to your organization.

Benefits

	All support calls can be logged from remote locations
	Reduces unnecessary incoming telephone calls to HO
	Status of issues known anytime
	No more missed calls
	Anytime view of completed issues and pending issues.

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